Trust & Safety
Your peace of mind is our top priority. We've built every step of the Trejours experience around security, quality, and care.
At Trejours, we understand that renting fine jewelry requires trust. That's why we've implemented rigorous standards at every stage — from authentication and sanitization to shipping and insurance — so you can enjoy luxury with confidence.
Authentication & Quality
Every piece of jewelry on Trejours is thoroughly vetted before it reaches you. Our expert gemologists inspect each item for authenticity, quality, and condition, ensuring that only genuine, high-quality pieces make it onto our platform.
- Professional gemological inspection of every piece
- Verification of precious metals and gemstone authenticity
- Detailed condition reports and photography for every item
Secure Transactions
Your financial information is safeguarded with the highest industry standards. We use SSL encryption and partner with Stripe, a PCI-compliant payment processor, to ensure every transaction is secure.
- 256-bit SSL encryption on all pages
- PCI DSS-compliant payment processing through Stripe
- Your payment details are never stored on our servers
Insurance & Protection
Every rental from Trejours comes with comprehensive insurance coverage. From the moment a piece leaves our hands to the moment it's returned, it's fully protected — giving you the freedom to wear and enjoy without worry.
- Full insurance coverage during the entire rental period
- Protection against accidental damage for normal wear
- No hidden fees or surprise charges
Professional Sanitization
Every piece of jewelry is professionally cleaned and sanitized between rentals. We follow strict hygiene protocols so that each item arrives to you in pristine, like-new condition.
- Ultrasonic cleaning and professional polishing
- Sanitization with jewelry-safe antibacterial solutions
- Quality inspection after every cleaning cycle
Secure Shipping
Your jewelry travels in discreet, tamper-evident packaging with full insurance and real-time tracking. Every shipment requires a signature upon delivery, so your piece is always accounted for.
- Fully insured and tracked shipments
- Signature confirmation required on delivery
- Discreet, tamper-evident packaging with no visible branding
Customer Verification
To protect both our customers and our jewelry partners, we use a secure identity verification process. This helps create a trusted community where everyone can transact with confidence.
- Secure ID verification through our trusted partner, Persona
- Soft credit check for high-value rentals (does not affect your credit score)
- Your personal data is encrypted and never shared with third parties
Easy & Transparent Returns
Returning your rental is as simple as the checkout process. We provide prepaid return labels and clear instructions, so there are never any surprises.
- Prepaid, insured return shipping labels included
- Professional inspection upon return with clear guidelines
- Fair wear-and-tear policy — no charges for normal use
Ready to Experience Trejours?
Browse our curated collection of fine jewelry and rent with complete peace of mind.
Frequently Asked Questions
Schedule your appointment today for a personalized experience tailored to your vision.
Renting jewelry for a special event is easy and straightforward. Browse our selection of exclusive designer and diamond jewelry, and choose the pieces that best complement your outfit. Select your desired rental dates for a minimum of one week, ensuring delivery a few days before your special day. You can reserve the jewelry up to five months in advance on a first-come, first-served basis. Your jewelry will be delivered via UPS on your selected day, and you can keep it for one week. At the end of the rental period, simply ship the jewelry back using the prepaid label provided.
You can enjoy the jewelry for one week from the date of delivery. If you wish to extend your rental period, please contact our customer service at admin@trejours.com to request additional time. Extensions are subject to the jewelry being available and not having pending orders from other rental customers. If you wish to reserve the jewelry in advance for more than one week, please reach out to Trejours customer service and we will make arrangements for you.
In some cases, yes. Depending on the value of the piece and whether you’re a first-time or returning customer, we may place a temporary security hold on your card while the jewelry is on rent. This isn’t a charge—just an authorization—typically ranging from 10% to 20% of the item’s market value. Once the jewelry is returned in good condition, the hold is automatically released.
Your rental jewelry arrives via UPS Express or UPS Overnight service. Due to the value of the jewelry, signature confirmation is required for delivery. For added convenience, our default option is to have your jewelry order shipped to the nearest UPS office to your residence, where it will be securely held until you pick it up. If you prefer direct home delivery, ensure that either you or an authorized person is available to sign for the package.
Hold on to the boxes your jewelry came in, as you'll need them for the return. When the rental period is up, place the jewelry back into these boxes, seal them inside the provided UPS package with the attached return label, and drop the package off at a nearby UPS office. Please do not use unattended standalone UPS drop boxes for returning your jewelry.
We understand plans can change. Because each piece on Trejours is one-of-a-kind and reserved exclusively for you once booked, both cancellations and style changes are handled the same way. If you’d like to switch to a different piece, your original order will be canceled and the value applied as store credit toward your new selection, based on the timing below: ● 1 month or more before shipping: 100% of the rental fee as credit ● At least 2 weeks before shipping: 50% credit ● Less than 1 week before shipping: 25% credit ● After the order has shipped: No credit available This ensures fairness while keeping our unique pieces available for other customers.
Once the jewelry is in your possession, you are responsible for it as if it were your own. If the jewelry is lost or stolen, you will be responsible for covering its listed market price. You may contact your homeowners or renters insurance provider to inquire about temporary coverage for the jewelry.
If you fall in love with a piece of jewelry and wish to make it a permanent addition to your own jewelry collection, simply email us with a purchase offer. Trejours will then reach out to the merchant to negotiate a competitive purchase price for you.
Schedule your appointment today for a personalized experience tailored to your vision.