TREJOURS PRIVACY POLICY

Last Updated: October 19, 2026

Trejours (“Trejours,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Trejours collects, uses, protects, and shares information about you when you visit www.trejours.com (the “Site”), use our jewelry rental services, make transactions, or communicate with us.

By using our Site and services, you acknowledge the practices described in this Privacy Policy.

1. COLLECTION OF INFORMATION

The categories of personal information we collect depend on how you interact with our Site and services.

1.1 Information You Provide to Us

We may collect information that you provide directly, including:

First and last name
Email address and password
Telephone or mobile phone number
Billing and shipping addresses
Payment and transaction information
Account registration information
Customer service inquiries and communications
SMS communication preferences and consent records
Information required for identity verification and rental eligibility

1.2 Information Collected Automatically

When you access or use our services, we may automatically collect information about your interactions, including:

Device and browser information
IP address and network information
Operating system and device identifiers
Website browsing activity
Transaction history and order details
Location information, subject to device permissions
Cookies, web beacons, and similar tracking technologies

We use this information to maintain, improve, and secure our services and understand how customers interact with our website.

1.3 Information From Other Sources

We may obtain information from identity verification providers, payment processors, social media platforms, and other authorized third-party sources, as necessary to provide our services.

We may combine this information with information collected directly from you.

2. USE OF INFORMATION

Trejours may use collected information for the following purposes:

Manage customer accounts and jewelry rental transactions.
Process payments, rental orders, and returns.
Provide shipping and delivery updates.
Send account notices, security alerts, and administrative communications.
Verify customer identity and rental eligibility.
Respond to customer inquiries and provide customer support.
Improve website functionality and customer experience.
Analyze website usage and customer preferences.
Communicate about products, offers, promotions, and services through permitted marketing channels.
Detect and prevent fraud, unauthorized transactions, and security incidents.
Enforce our Terms & Conditions and rental policies.
Comply with applicable legal and financial obligations.

Marketing communications are managed separately from the transactional SMS notification program described below.

3. SMS COMMUNICATIONS AND CONSENT

Trejours offers customers the option to receive transactional text messages related to their jewelry rental orders and customer service needs.

3.1 SMS Opt-In

Customers may voluntarily consent to receive SMS communications by selecting the optional SMS consent checkbox during checkout.

By opting in, customers agree to receive transactional SMS messages from Trejours regarding:

Jewelry rental order confirmations and status updates
Shipping and delivery notifications
Jewelry return reminders and updates
Account and identity verification
Customer service communications related to their rental transactions

Consent to receive SMS messages is optional and is not a condition of purchasing or renting jewelry from Trejours.

3.2 Message Frequency and Charges

Message frequency varies depending on customer transactions, rental activity, and service-related needs.

Message and data rates may apply depending on your mobile carrier and service plan.

3.3 SMS Opt-Out

Customers may opt out of receiving SMS messages at any time by replying STOP to any Trejours text message.

After opting out, customers will no longer receive messages under the applicable SMS program unless they opt in again.

For assistance, reply HELP or contact Trejours at admin@trejours.com.

3.4 Transactional SMS Only

Trejours' registered transactional SMS program is intended exclusively for service-related communications.

This program does not include promotional offers, marketing advertisements, or unsolicited sales messages.

4. MOBILE INFORMATION AND SMS DATA PRIVACY

Trejours is committed to protecting customers' mobile information and SMS consent preferences.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

Trejours does not sell or rent customers' mobile phone numbers or SMS consent information to third parties for marketing purposes.

Mobile information may be processed by authorized service providers, including SMS delivery providers such as Twilio, solely as necessary to deliver transactional communications on behalf of Trejours.

These providers are not permitted to use customers' mobile information or SMS consent data for their own marketing or promotional purposes.

SMS consent information is used only for the communication purposes to which the customer has agreed.

5. SHARING OF INFORMATION

Trejours may share personal information with authorized third-party service providers when necessary to operate and maintain our services.

These may include:

Shipping and delivery providers
Payment processing companies
Identity verification and fraud prevention providers
Website hosting and technical support providers
Customer service and communication providers
Marketing and advertising service providers, where applicable and permitted by law
Professional advisers and legal representatives

We may also disclose information when required by applicable law, regulation, or legal process; to protect the rights, property, or safety of Trejours or others; or in connection with a business merger, acquisition, or transfer of assets.

Trejours does not share personal information with third parties for their own independent direct marketing purposes.

Regardless of other information-sharing practices described in this policy, mobile information and SMS opt-in consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

6. ADVERTISING AND ANALYTICS SERVICES

Trejours may use third-party advertising and analytics services to better understand website activity, improve our services, and deliver relevant advertisements.

These services may use cookies, device identifiers, web beacons, and similar technologies to collect information about your interactions with our Site.

Trejours does not authorize the use of customers' SMS opt-in consent information for third-party advertising or promotional purposes.

7. YOUR PRIVACY CHOICES

7.1 Cookies

Most web browsers automatically accept cookies.

You may modify your browser settings to remove or reject cookies. However, disabling certain cookies may affect the availability or functionality of our services.

7.2 Marketing Communications

Customers may opt out of marketing emails from Trejours by following the unsubscribe instructions included in those emails.

Even after opting out of marketing communications, customers may still receive necessary non-promotional emails relating to their accounts, transactions, or ongoing business relationships.

7.3 SMS Communications

Customers may withdraw consent to receive transactional SMS messages at any time by replying STOP.

For assistance, reply HELP or email admin@trejours.com.

SMS consent is separate from email marketing preferences and is not required to complete a rental transaction.

8. YOUR PRIVACY RIGHTS

Depending on applicable law, customers may have the right to:

Request access to personal information collected about them.
Request correction of inaccurate or incomplete personal information.
Request deletion of eligible personal information, subject to legal exceptions.
Request information regarding the use or disclosure of their personal data.
Opt out of certain data processing activities where permitted by law.

To exercise applicable privacy rights, please contact admin@trejours.com.

Trejours may request additional information to verify your identity before processing certain privacy requests.

9. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable California privacy laws.

Subject to applicable requirements and exceptions, these rights may include:

The right to know what categories and specific pieces of personal information are collected.
The right to request access to personal information.
The right to request correction or deletion of eligible personal information.
The right to opt out of the sale or sharing of personal information, as defined by applicable law.
The right to limit certain uses of sensitive personal information, where applicable.
The right not to be discriminated against for exercising applicable privacy rights.

Trejours does not sell customers' personal information.

Trejours may use advertising technologies that collect device identifiers and online activity information to deliver interest-based advertisements, as described in this Privacy Policy.

California residents may contact admin@trejours.com to submit applicable privacy requests, including requests concerning targeted advertising.

Financial Incentives

Trejours may offer discounts, coupons, rewards, or other financial incentives to customers who voluntarily participate in eligible programs.

Participation is optional, and customers may withdraw from applicable programs according to their terms.

SMS opt-in consent is not required to participate in a jewelry rental transaction.

10. DATA SECURITY

Trejours uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

While we take reasonable steps to protect customer information, no method of electronic transmission or storage is completely secure.

11. DATA RETENTION

Trejours retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain transaction records, resolve disputes, and comply with legal obligations.

SMS consent records may be retained as necessary to document customer communication preferences and compliance with applicable messaging requirements.

When personal information is no longer required, Trejours may delete or anonymize it in accordance with applicable legal and business requirements.

12. CHANGES TO THIS PRIVACY POLICY

Trejours may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

13. CONTACT US

If you have questions about this Privacy Policy, your personal information, or SMS communications, please contact us:

Trejours

Website: https://www.trejours.com

Email: admin@trejours.com