Frequently Asked Questions
You lift up a finger. You work that finger through a selection of jewelry. You can choose the jewelry based on filters such as color, brand, karat, or style. You can rent it once for a special occasion (a la carte) or you can subscribe to our monthly plan Better. Not Bitterer. and you can have three jewelry pieces of your choice delivered to you every month. If you are lazy – or busy, for that matter - and can’t be bothered to combine jewelry together in a set, you can rent from our Glamour Matata section, where everything is already mixed and matched in a unique style that you can try out.
The really fine kind :) Genuine diamonds and gemstones, nothing fake. Nothing with a shady origin. Original brands. Killer designs. Stuff that snobs wear. Diamonds on top of diamonds. You know.. the good stuff.
Well, if you have never been sized at a jeweler before, then you just don’t know. Good news is you have ten fingers (well, more like five in two sets) You only have one neck, though… Most necklaces will sit up right below the little well in your neck at 16 inches. If you are a heavier set, make that 18 inches.
You can get up to three pieces at a time. If you need any additional ones, we can certainly make arrangements for you, because you are special.
It’s a way to make sure that TREJOURS is a safe place. Nothing Big Brother here, but it’s the wild wild Internet we’re dealing with, people. When you first enter our universe, we are so happy that you are here!... but we don’t know who plays nice and who doesn’t. So, everyone gets checked through a third party verification system, and it’s all good.
No. Unless you want to go over the limit of three pieces at a time. If you do that, we will ask you if it’s ok to do a soft credit check.
Yes. Just like when you go to a hotel, and the receptionist puts a hold on your card. We are giving you expensive jewelry, and want to make sure that you take care of it. Of course, you have nothing to worry about, because you are a responsible adult. Wait... are you?
We have a network of independent jewelers and designers, who showcase their best fine fashion jewelry. They are all selected based on some very anal requirements. Why? Nothing but the best for you, darling!
Because we say so ;) Just kidding. All the listed jewelry is verified by Trejours’ gemologists for authenticity on brand and quality.
You rate the merchant. You rate the jewelry. You rate the service. Go ahead, say what you want to say. If you are happy and love the jewelry, let us know. If you are kind of “meh” about it, let us know. If you don’t like it, definitely let us know. That’s the best way for us to know what to keep on our site, and what to ditch. In return, the merchants will rate you – did you return the jewelry on time, and was it in good condition.
At this time, we only take credit cards. Alternative payment arrangements such as paying in the flesh, trading in livestock of various size, Bitcoin, and overseas heirs’ funds waiting in a bank account on a different continent – yeah, these are not acceptable at this time.
Why would you want to do that, anyway? Well, life happens, we get it, and plans change. As long as you give us heads up at least a month in advance, you get 100% store credit that you can use towards another rental. If you cancel two weeks before the rental is due to ship, then you get 50% store credit that you can use towards another rental. Anything less than a one week notice gives you back 25% store credit. And if you think that this is a raw deal, please consider the fact that all of our inventory is one of a kind.
Depends. Please see previous question.
Please contact us for more information
Two weeks when you order A La Carte or Glamour Matata. One month when you do our subscription plan Better. Not Bitterer. If you love the jewelry and want to keep it longer, please go on our site and reserve it for another period – if it is available, of course. Everything here is first come, first serve.
Hey, when it’s love, it’s love… We get it. If you fall in love with a piece of jewelry, just let us know. We’ll contact the merchant and get you the best price they offer.
Once you sign up, you get to pick three pieces of jewelry every month. Then you wear them – like a goddess. Next month you return the three pieces that are now old news, and get three new ones. Life is good. You can cancel the subscription any time. Your subscription will renew automatically until you cancel it.
USPS Priority Service. If you need expedited services, please contact us at firstname.lastname@example.org
One to three days, depending on where you live.
Yes, you can. As a matter of fact, if you do, you’ll get a little present from the merchant.
As of right now we are still working on expedited orders. In the near future we will be offering a rush service, that’s a pinky promise. In the distant future, a drone will fly down from the skies, land in your lap, and hand you the jewelry.
For A La Carte and Glamour. Matata the rental period begins on the first date that you chose and ends in two weeks. When you place your order, you will see the exact dates. We don’t charge you for the time during which the jewelry travels to you and back from you (we are just nice like that) For our subscription package Better. Not Bitterer. the clock starts ticking on the first day when you receive the jewelry, and it is 30 calendar days from there.
Yes, the jewelry is fully insured during transport.
Well. You can cry, but that won’t help… Going postal on the postal is also a bad idea. Zen logic says you have to take a deep breath, and order something else.
If there is any damage to the jewelry, please notify us immediately at email@example.com For details, please refer to the Terms and Conditions for receiving jewelry.
Once the jewelry is in your possession, you take the responsibility of caring for it as if it were your own. Our insurance DOES NOT cover theft or loss, so you will be solely responsible for the replacement value. If you have your own jewelry related insurance through home owners, rentals or other policies, you can refer to their terms and conditions.
Insurance covers accidental minor damage such as a scratched stone, a popped out pave stone, scratches to the surface of the metal, bent parts, broken chain on a pendant, lost backing on an earring, broken post on an earring etc. It does NOT cover major damage such as missing numerous stones, severe chips and deep scratches, chemical exposure (some people have no fear of CLOROX and co household chemicals), family pet using the jewelry to sharpen its growing teeth, or running over the jewelry with your car.
Insurance comes automatically with your purchase. For the moment, insurance covers the jewelry fully while in transit, and partially while it’s with you.
Why would you want to do that, sunshine? S**t happens, we know. Please see the section about insurance.
Easy. Just put it back in the box it came with, slap the attached return label, and ship it back. Don’t worry about cleaning it, that’s all going to be taken care of by someone else.
Rings do come in different sizes. So do fingers. If you don’t know your ring size, please click here for a printable sizing chart. All of our jewelry is one of a kind, so you have to pay attention to the size that it comes in. Once you receive the jewelry, you won’t be able to return it or exchange it because the size doesn’t fit you.
Yes, the jewelry is insured during transit to you and back from you. So don’t lose any sleep over it.
Late returns affect the next person after you, so we frown. When we frown, we get wrinkles. Those wrinkles have to be straightened out by a visit to a cosmetician. It becomes such a big production… So, try not to be late. Please. We beg you. If you are late, there is a late fee, too. And if you are really late, we’ll assume that you got abducted by aliens, and our jewelry is somewhere in another galaxy. So we’ll charge your card for the replacement amount. That will be the least of your worries.
Just follow the vendor registration.