Renting jewelry for a special event is easy and straightforward. Browse our selection of exclusive designer and diamond jewelry, and choose the pieces that best complement your outfit. Select your desired rental dates for a minimum of one week, ensuring delivery a few days before your special day. You can reserve the jewelry up to five months in advance on a first-come, first-served basis. Your jewelry will be delivered via UPS on your selected day, and you can keep it for one week. At the end of the rental period, simply ship the jewelry back using the prepaid label provided.

Absolutely. We offer a complimentary Zoom consultation with an experienced, GIA certified jeweler, who can help you style the perfect jewelry pieces for your look—at no cost.

All new customers are required to set up a user rental account with Trejours when placing their first order. To maintain a secure marketplace for all users, Trejours conducts a verification process for all new accounts using a reputable third-party service. Once your account has been verified, it becomes active, allowing you to rent from our extensive collection of luxury jewelry.

You can enjoy the jewelry for one week from the date of delivery. If you wish to extend your rental period, please contact our customer service at admin@trejours.com to request additional time. Extensions are subject to the jewelry being available and not having pending orders from other rental customers. If you wish to reserve the jewelry in advance for more than one week, please reach out to Trejours customer service and we will make arrangements for you.

In some cases, yes. Depending on the value of the piece and whether you’re a first-time or returning customer, we may place a temporary security hold on your card while the jewelry is on rent. This isn’t a charge—just an authorization—typically ranging from 10% to 20% of the item’s market value. Once the jewelry is returned in good condition, the hold is automatically released.

Your rental jewelry arrives via UPS Express or UPS Overnight service. Due to the value of the jewelry, signature confirmation is required for delivery. For added convenience, our default option is to have your jewelry order shipped to the nearest UPS office to your residence, where it will be securely held until you pick it up. If you prefer direct home delivery, ensure that either you or an authorized person is available to sign for the package.

Hold on to the boxes your jewelry came in, as you'll need them for the return. When the rental period is up, place the jewelry back into these boxes, seal them inside the provided UPS package with the attached return label, and drop the package off at a nearby UPS office. Please do not use unattended standalone UPS drop boxes for returning your jewelry.

We understand plans can change. Because each piece on Trejours is one-of-a-kind and reserved exclusively for you once booked, both cancellations and style changes are handled the same way. If you’d like to switch to a different piece, your original order will be canceled and the value applied as store credit toward your new selection, based on the timing below: ● 1 month or more before shipping: 100% of the rental fee as credit ● At least 2 weeks before shipping: 50% credit ● Less than 1 week before shipping: 25% credit ● After the order has shipped: No credit available This ensures fairness while keeping our unique pieces available for other customers.

Once the jewelry is in your possession, you are responsible for it as if it were your own. If the jewelry is lost or stolen, you will be responsible for covering its listed market price. You may contact your homeowners or renters insurance provider to inquire about temporary coverage for the jewelry.

If you fall in love with a piece of jewelry and wish to make it a permanent addition to your own jewelry collection, simply email us with a purchase offer. Trejours will then reach out to the merchant to negotiate a competitive purchase price for you.

To ensure that Trejours is a safe marketplace, all new users are verified when placing their first order. This one-time process includes a background check to verify identity and prevent potential identity fraud, as well as a soft credit check to ensure users meet minimum good credit requirements. This check does not affect your credit. Once the verification is complete, the user account becomes active. No additional verifications are required thereafter.

If we’re unable to verify your identity, any pending rental order will be automatically canceled. In that case, we won’t be able to proceed with offering rental services

You can rent up to three pieces of jewelry per order. However, if your special occasion demands more pieces of jewelry, please contact customer service at admin@trejours.com

Depending on the value of the jewelry you wish to rent, a security deposit hold may be placed on your card while the jewelry is out on rent. This hold is not a charge but a temporary authorization, typically ranging from 10% to 20% of the jewelry's market value. The deposit hold is automatically removed as soon as the jewelry is returned.

We understand that plans can change. Since each piece of jewelry on Trejours is unique and becomes unavailable to others once reserved, we accommodate cancellations with advance notice by offering refunds in the form of credits towards future rentals, according to the following schedule: ● Cancel a month before the scheduled shipping date: 100% rental fee in credit towards a future rental. ● Cancel two weeks before the scheduled shipping date: 50% store credit towards another rental. ● Cancel with less than one week's notice: 25% store credit towards another rental. ● Cancel after the order has shipped: No credit is provided.

Please contact us at admin@trejours.com or text us at (475) 439-4433 to make arrangements to reschedule your existing order.

We recommend having your jewelry delivered at least two days before your event. This gives you a buffer in case of any unexpected shipping delays, so everything arrives on time and stress-free. Since UPS doesn’t deliver on weekends, if your event falls on a Saturday or Sunday, it’s best to schedule delivery for the Thursday prior.

Certainly! We're happy to make arrangements for jewelry package delivery and hold at your venue or hotel. Just let us know where the jewelry should be sent, and we'll ensure a concierge or an authorized representative at the venue or hotel is prepared to sign for the package and keep it safe for you.

Your rental period begins on the start date you select via our jewelry calendar and lasts for one week. You will receive your rental jewelry on your selected start date, and it is due to be shipped back exactly one week later. Transit time is not counted towards your rental period, and Trejours provides free shipping to you and back to the vendor.

If the jewelry is lost or delayed during transit and you cannot accept delivery on time, Trejours will issue either a store credit in the amount of the rental or a full refund of the rental fee to your original payment method. In the case of a delay, we will do our best to provide an alternative piece as a substitute, subject to availability.

If the jewelry arrives damaged, please reach out to customer service at admin@trejours.com or text/call (475) 439 4433 for support.

Trejours does not offer insurance for potential loss, theft, or damage of the jewelry while it is in your possession. You may contact your homeowners or renters insurance provider to inquire about temporary coverage for the jewelry.

Each jewelry piece listed for rent on Trejours is one of a kind and has its size listed. Please check the size to ensure it fits you. Necklace extenders are available to adjust the length of most necklaces. For more information, please contact customer service at admin@trejours.com, and we can provide a quick consultation to ensure the jewelry meets your needs.

If you are running late on your order, please let us know right away, as this may affect the next reservation. You can call or text Trejours customer service at (475) 439-4433 for immediate assistance.