TERMS AND CONDITIONS

I. Accepting these Terms and Conditions

These terms and conditions ( “Terms & Conditions” ) constitute a legal agreement (this “Agreement” ) between you ( "User" , "You," or "Your" ) and Trejours, [LLC] (the "Company" , “Trejours,” "we" , "us" , or "our" ), and governs Your access to and use of our website located at www.trejours.com , and any successor site thereto (the “Website” or the “Platform” ), and our services, including Trejours’ rental ( “Rental” ) of fine jewelry (each, a “Product” ) (together with the Website and the Content (as defined below), the “Services” ).

  1. Please review these Terms & Conditions carefully

By accessing or using any of the Services, including by creating a User Account (as defined below), You acknowledge that You have read, understood, and agreed to be bound by these Terms & Conditions and You represent that you are an individual of legal age to form a binding contract. Under no circumstances may you access or use the Services if you are under eighteen years of age. These Terms incorporate by reference any additional terms and conditions posted by Trejours on the Website or otherwise made available to You by Trejours (the “Additional Terms” ), and You understand and agree that by accessing or using any of our Services, You agree to also comply with all Additional Terms.

This Agreement constitutes a legally binding contract between You and Trejours. No other terms or conditions shall have any force or effect on this Agreement or the parties thereto. You acknowledge and agree that You are renting the Products and that the title and ownership thereto remain with their respective legal owners at all times.

  1. Creating a User Account

BEFORE YOU CAN BEGIN USE OF THE SERVICES, YOU MUST REGISTER THROUGH THE WEBSITE AND OBTAIN A USER ACCOUNT. BY CLICKING ON THE "I ACCEPT" BUTTON, REGISTERING A USER ACCOUNT ON THE WEBSITE, OR BY RESERVING, OFFERING, AND/OR ORDERING ANY PRODUCT LISTED ON THE PLATFORM, YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS & CONDITIONS, CLICK THE "I DO NOT ACCEPT" BUTTON AND YOU WILL NOT BE PERMITTED TO RENT PRODUCTS FROM THE PLATFORM.

  1. Number of Products

We reserve the right to determine the allowed number of Products that may be rented at the same time. For security reasons, the current number of Products that can be rented for a set one week period of time, is limited to three (3). You cannot receive new jewelry Rentals before returning any outstanding Rentals first.

  1. Changes

WE RESERVE THE RIGHT TO UPDATE THE TERMS OF THIS AGREEMENT FROM TIME TO TIME AS WE DEEM APPROPRIATE AND ANY SUCH UPDATE OR CHANGE SHALL BE IN FULL FORCE AND EFFECT FROM THE MOMENT IT IS REFLECTED ON THE WEBSITE. In addition, we may, at any time and without liability, suspend, modify, or discontinue all or part of the Services (including access to the Website via any third-party links). We encourage you to check our Website periodically for the most current Service offerings. Similarly, we may update the Content, including descriptions and specifications about Products, and we reserve the right to remove any Content (as described below) at any time, for any reason (including, but not limited to, if someone alleges you contributed Content in violation of these Terms & Conditions), in our sole discretion, and without notice. Trejours will have no liability for any change in the Services, or any suspension or termination of your access to Services.

  1. Soft Credit Inquiry

Trejours reserves the right to perform a soft credit inquiry of your credit report in connection with any rental order. A soft credit inquiry does not affect your credit score. This security measure is implemented under the following circumstances:

  • Verification of Preliminary Information: If any of the information you provided during registration or order placement does not match the information in our records.
  • High-Value Rentals: If the total market value of the products rented exceeds $1,300.

The soft credit inquiry will be conducted based on information from credit bureaus. If you have any questions regarding this inquiry, please contact us at admin@trejours.com

  1. Charges to Your Account and Method of Payment

By providing your credit card details, you authorize Trejours to charge your credit card in accordance with the terms outlined in this agreement. It is your responsibility to ensure that the credit card information associated with your account is accurate and up-to-date. Trejours will not be held liable if a product cannot be delivered due to incorrect or outdated credit card information.

To ensure secure transactions, we process and store your credit card information on Braintree, an encrypted third-party platform provided by PayPal. The rental fee is charged at the time of reservation, and payment is processed immediately. A deposit hold will be placed on your card 48 to 72 hours before the scheduled shipment of your rental. This hold is processed through Braintree, and will be released upon return of the jewelry, subject to the terms of the rental agreement.

  1. Approval/Rejection of Rental Services and Fees

Due to the nature of the services we provide, Trejours reserves the right to approve or reject jewelry rental requests based on the successful completion of background and identity verification, as well as creditworthiness.

We reserve the right to reject rental services to individuals who fail to pass identity verification and/or do not meet the minimum qualifications for good credit.

Opening a fraudulent user account by providing fictitious information or using another individual's identity information is a criminal offense. Trejours will immediately report fraudulent activities to the police and initiate proceedings to prosecute identity thieves to the full extent of the law. A new user account may be flagged as a Fraud Risk if it meets any of the following conditions:

  1. A pending order with a shipping date within the next 15 days;
  2. Failure to pass the background verification check;
  3. Additional requested background information does not align with the provided details.

If a new user account is flagged as a Fraud Risk, and the account has a pending jewelry rental order scheduled within 15 days or less from the order placement, Trejours will request additional information to confirm the customer's identity. It is the responsibility of the customer to provide the requested proof of identity to Trejours. If the customer fails to provide the required documentation before the order is scheduled to be shipped, Trejours reserves the right to cancel the order and charge an Order Cancellation fee equal to the full rental fee.

If a new user account does not meet the minimum credit qualifications, Trejours reserves the right to deny rental services. In the event there is a pending order, it will be canceled. Since each rental item is unique, reserving it and canceling the reservation within one week of the rental period eliminates the item's availability for other customers. Therefore, an Order Cancellation fee of $50 will be charged. Any remaining amount, excluding the cancellation fee, will be refunded to the original payment method used to place the order.

II. USERS RENTING PRODUCTS
  1. Event Date

The date provided in your order should be the date you intend to receive the jewelry for your event. While it is your responsibility to ensure the jewelry arrives on time, we recommend scheduling your shipping date at least two days before the event. This provides a buffer in case of any unforeseen shipping delays with FedEx, ensuring you have enough time to receive the jewelry.

Please note that we are not responsible for any damages or inconvenience if the products do not arrive as expected. Due to FedEx's delivery schedule, weekend delivery is not available. If your event is on a Sunday, your jewelry should arrive by the Friday before. All shipments will be made during standard business days (Monday through Friday), with no weekend delivery options available.

Late shipments from Vendors:
In the event a vendor’s jewelry item is delayed due to a previous order or requires repair, we will offer you a similar jewelry piece in style, OR the shipment date may be adjusted by one to two days, should this be acceptable to you. If the shipping date is adjusted, your return date will be extended by at least the same duration as the delay.

Jewelry Item sold or otherwise unavailable by Vendor:
If the vendor has sold the jewelry item or it becomes unavailable before your rental period begins (and the inventory records were not updated), we will offer a similar piece of at least equal quality and style. If you do not find a suitable substitute, Trejours will offer a full refund for the rental.

  1. FedEx Delays or Lost Packages:

In the event that FedEx experiences a delay delivering your package, we will extend the rental period by the same number of days as the delay, provided there is no immediate pending order from the next rental customer. If the delay interferes with your event date or the package is lost, Trejours can offer the customer a store credit in the amount of the rental, valid towards a future rental.

  1. Payment and Applicable Fees

We reserve the right to determine whether your credit card(s) is/are pre- authorized to accept a minimum charge equal to up to 25% of the value of each Product being rented. In the event we determine the amount of available credit is not sufficient to cover these amounts, we may request the immediate return of all outstanding items and/or that you provide a second valid credit card before continuing to use the Service.

  1. Rental Fees:

An amount equal to the total rental price of the Product(s) will be charged to your credit card account at the time you submit your online reservation. Note that in case of order cancellation, a minimum of 25% of this payment is non-refundable.
The rental fee for the Product(s) includes rental fee, and if applicable, any rush delivery charges listed on the Website in connection with your rental of the Products. Rental fees exclude all federal, state, and local taxes, all of which shall be paid by You directly or, if paid by the Company, shall be paid by You to the Company, in connection with Your rental.

  1. Security Deposits

A Security Deposit of up to 25% of the retail value of the Product(s) rented will be reserved against your credit card account on the day before the shipping date. This deposit ensures the safe return of the jewelry and is part of the rental process. Your encrypted credit card information is securely stored in a digital vault via a trusted third-party service for this purpose.

The Security Deposit will be released once the jewelry has been confirmed to be in good condition, properly returned to the vendor, and repacked as described below. The deposit will only be returned if the jewelry is received by the vendor on time, in the same condition as it was sent (excluding normal wear and tear), and properly packed.

In the event of any damages to the jewelry upon its return, the Security Deposit will be applied toward covering the costs of repair or replacement, and any remaining balance may be charged to your card, as per our Liquidated Damages policy.

Failure to Process Security Deposit:
If the Security Deposit cannot be processed due to an issue with your credit card (such as insufficient funds or expired card), we will not be able to fulfill your rental order. We will attempt to contact you to resolve the issue and request a different payment method. If we are unable to reach you or the deposit cannot be processed, your order will be canceled and the rental fee will be forfeited.

Please ensure that the payment method provided is valid and has sufficient funds to cover the required deposit.

  1. Late Fees

In the event you do not deliver the rented Product for return shipment by the required Return date, as stipulated below, late fees will be assessed in respect to the Product. The value of such fees is calculated in the following manner:
One (1) Day Late - 20% of the weekly rental fee for that Product will be additionally charged to Your credit card;
Two (2) to Three (3) Days Late - 50% of the weekly rental fee for that Product(s) will be additionally charged to Your credit card;
Over (4) Days Late - 100% of the weekly rental fee for that Product(s) will be additionally charged to Your credit card;
Note that the Late fees referred to above DO NOT constitute a penalty or punishment, as they are intended to compensate a loss on our behalf that is not subject to an accurate estimation due to the nature of the services provided.

  1. Liquidated Damages

If the jewelry is not returned or is returned damaged beyond repair, you agree to pay Trejours liquidated damages equal to 200% of the full retail value of the jewelry. This amount represents a reasonable estimate of Trejours’ losses, including the value of the jewelry, lost rental income, loss of future business, increased insurance premiums, and operational disruptions.

You authorize Trejours to collect the full amount due using the payment method on file, either through a single charge or multiple incremental charges, without further notice. This amount is not a penalty, but a reasonable approximation of the damages Trejours incurs in the event of non-return or loss. By agreeing to these Terms and Conditions, you expressly consent to this collection method, including the use of installment payments.

  1. Responsibility for Loss or Damage

You are responsible for any loss, theft, destruction, or damage to the jewelry during the rental period, including but not limited to theft, disappearance, fire, major stains, abnormal dirt, missing stones, broken clasps, deep scratches, chips, tears, or any other damage beyond normal wear and tear. If any of these damages occur, your credit card may be charged up to 100% of the retail value of the product, in addition to the rental fee.

Normal wear and tear includes minor scratches, dents, rhodium plate wear, minor bends in the structure of the jewelry, up to two (2) missing pave stones, or any other minor damage covered by the basic insurance included with the rental fee.

  1. Insurance Information

A basic insurance plan is automatically included with each order. The basic insurance plan covers minor scratches, dents, and chips on both metal and stones, up to two (2) missing pave-sized stones (1.6 mm and below), jammed clasps, minor kinks in stiff chains, small partial tears in filigree work, and similar minor damage. The degree of damage will be assessed by a professional jeweler employed by Trejours.

However, the basic insurance plan does not cover loss, theft, or disappearance of jewelry while in the customer's custody. The customer is solely responsible for the full retail value of any jewelry lost, stolen, or that disappears during the rental period.

  1. User Taxes

Applicable taxes imposed on us in connection with Your order will be added to the rental fee. You acknowledge and agree that all applicable use or other transaction taxes, imposed on You in connection with Your order, are solely Your responsibility to report to the respective authorities and pay within the applicable time limits.

  1. Returns and Return Date

The Return Date is the last day of the rental period. All rental jewelry must be returned to a staffed FedEx location before that location’s closing time on the final day of the rental period. Trejours provides a prepaid return shipping label affixed to the FedEx shipping pack at the time of delivery.

Please place the jewelry back in the original boxes it arrived in, and enclose them within the provided FedEx shipping pack. The completed return package must be dropped off at a staffed FedEx location before the close of business on the return date. Ensure you obtain a receipt from the FedEx Shipping Office as proof of drop-off. Without this receipt, you may be held responsible if the items are not received by Trejours. The return package should be stamped with the return date, which must be on or before the last day of your rental period.

If the Return Date falls on a Sunday, the package must be dropped off at a staffed FedEx Shipping Office on the following Monday.

Timely returns are essential to Trejours’ operations. Since each item is one-of-a-kind, it may be reserved for subsequent customers. Late returns disrupt scheduled rentals and inventory availability. Failure to return the jewelry on time may result in the assessment of late fees, as outlined in these Terms and Conditions.

The package must be dropped off at a staffed FedEx Shipping Office. Packages cannot be dropped off in any FedEx drop boxes.

  1. Non-Return Policy

If the jewelry is not returned by the Return Date, or is returned damaged beyond repair, you agree to pay Trejours liquidated damages equal to 200% of the full retail value of the jewelry. This amount is a reasonable estimate of Trejours’ losses, including the value of the jewelry, lost rental income, loss of future business, increased insurance premiums, and operational disruptions.

Trejours reserves the right to charge the payment method on file for the full amount due, either in a single charge or through multiple incremental charges, without further notice. This charge is not a penalty but a reasonable approximation of the damages incurred in the event of non-return or irreparable damage.

By agreeing to these Terms and Conditions, you authorize Trejours to collect the liquidated damages amount, including the option to charge in installments if necessary.

  1. Shipping and Delivery Method

The Product(s) rented will be shipped with Fedex via Priority Mail, Express Mail or Overnight Mail with proof of delivery signature required, from our facility to the designated delivery address provided by the customer, and returned to our facility using the prepaid return label included in the package. The cost of shipping, including delivery insurance, is included in the rental fee.

First-Time Customers:

  1. For security purposes, all first-time customers' initial orders will be shipped to the nearest FedEx hold location. The package will be available for pickup once the customer presents a valid government-issued ID and the tracking number provided by Trejours. Pickup is strictly limited to the customer and will not be permitted to a third party. This measure is in place to ensure the security of the shipment.
  2. Subsequent orders may be shipped to the customer’s designated FedEx hold location, residential address, or third-party address, provided the customer is traveling within the United States. Shipment to a third-party address is subject to prior approval from Trejours.

Direct Home Delivery (Post-First Order):

  1. After the first order, customers may elect to have subsequent orders delivered directly to their residential address. If this option is selected, the customer must be available to sign for the package on the day of delivery. All home deliveries will require Signature Confirmation via FedEx. It is the customer’s responsibility to ensure their availability for the entire day of delivery.

Delivery Restrictions:

  1. Trejours does not ship products outside of the continental United States.

Secure Shipping Address (SSA):

  1. The address provided by the customer shall be deemed a Secure Shipping Address (SSA), where the customer can physically receive the Product(s) and provide a signature upon delivery or pickup. The customer acknowledges and agrees that Trejours is not responsible for any address discrepancies due to incomplete or inaccurate address details provided by the customer, which may result in delays, lost shipments, or returned deliveries.
  2. In cases where the customer resides in a building with a mail room, concierge, or designated employee responsible for receiving mail, such individuals are authorized to accept the shipment on behalf of the customer. However, in the event of loss or theft of the shipment while in the custody of a mail room or building employee, the customer shall remain fully responsible for the Product(s) and the associated value.
  3. In the event of unavailability or delay of the Product(s) due to vendor issues, Trejours will notify the customer via the User Account and propose a suitable alternative, if available. If the customer does not accept the alternative, the rental fees for the unavailable Product(s) will be refunded.

Non-Delivery or Late Deliveries:

  1. Trejours is not liable for any delays or non-deliveries caused by shipping carriers. In the event that a Product is not delivered on the scheduled delivery date due to an error on the part of Trejours, the customer will be entitled to a refund of the rental fee corresponding to the delayed day. All other delays or delivery issues caused by third-party carriers are not the responsibility of Trejours.

You acknowledge and agree that due to the nature of the services we provide, even where Product(s) have been reserved, they might not be available for delivery. Any non-availability of requested Product(s) shall be deemed to be not our fault. We hereby undertake to contact You via message to Your User Account in the event a certain Product becomes unavailable due to inventory issues or other reasons. The message will also list at least one alternative Product, whose delivery to Your SSA will comply with the time frame stipulated herein. In the event You do not accept the proposed alternative Product and after discussion of other available items, You haven't found an acceptable alternative, all fees charged for that rental item will be refunded. Such refund reflects our liability under this paragraph in its entirety, and in no event will we be liable for any damages, including without limitation, direct, indirect, special or consequential damages.
In the event that customer fails to return outstanding rental Product(s), we reserve the right to charge customer's credit card the full market value of the outstanding jewelry Product(s). See section II/9/c for more details on Late Fees.

  1. Maintenance and Care
  1. Each jewelry product is thoroughly inspected, cleaned and packed as described above before being shipped to You. While in Your possession, we expect You to handle the Product(s) rented with the utmost of care and attention. We undertake to include any information in regards to special handling or care requirements, applicable to the Product(s) ordered, at the time of their Reservation. You are not to use any non approved cleaning agents and chemicals on the jewelry, since they may damage it. Please refer to the maintenance card attached with the jewelry box that you will receive with your order.
  2. Based on the information for the materials used in each Product, You may wish to ensure in advance that they will not cause to the wearer any skin irritation or other physical reaction due to allergy or any other type of intolerance, as we may not be held liable for any injury, undesirable bodily reaction or any other type of ailment, resulting from wearing the Product(s) ordered.
  3. For security reasons, while in your possession, the Product(s) rented may not be transported, either packed or worn, outside of the United States.
  1. Cancellations

If you decide to cancel an order, please note that all credits will be issued exclusively as store credit and not refunded back to your original payment method.

  • Cancellation more than 30 days before the scheduled shipping date: You will receive 100% of the rental fee as store credit.
  • Cancellation between 14 and 30 days before the scheduled shipping date: You will receive 75% of the rental fee as store credit, with the remaining 25% being charged as a restocking fee.
  • Cancellation between 7 and 14 days before the scheduled shipping date: You will receive 40% of the rental fee as store credit.
  • Cancellation less than 7 days before the scheduled shipping date: No refund will be issued, and only the Security Deposit portion of the payment will be refunded.

Please note that once the jewelry has been submitted to FedEx for shipment, your order cannot be canceled.

Additionally, since all jewelry products are one-of-a-kind, it is your responsibility to ensure the size of the jewelry fits you properly. Sizes are detailed in the Product Specifications section of each product description. We highly recommend reviewing these measurements carefully before placing your order.

If the jewelry does not fit as expected, Trejours will not offer a refund or exchange. Please be sure to review the sizing information carefully before completing your order.

III. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY
  1. No Indirect Damages.

IN NO EVENT SHALL THE PLATFORM, ITS AFFILIATE, VENDORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR LOSS OF USE DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF THE PLATFORM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

  1. Limited Direct Damages.

THE PLATFORM, ITS AFFILIATE, VENDORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS' AGGREGATE LIABILITY ARISING OUT OF PRODUCTS AND SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE APPLICABLE RENTAL FEES PAID BY YOU FOR THE APPLICABLE PRODUCT AND/OR SERVICE.

  1. Use of Results at Your Risk.

YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE/LENDING OF THE PRODUCTS VIA THE PLATFORM.

  1. Indemnification

You agree to indemnify and hold Trejours, its subsidiaries, affiliates, officers, agents, partners, and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Platform and the Services in violation of this Agreement and/or arising from a breach by any of the foregoing of any of the terms and conditions thereof.

IV. COPYRIGHT AND TRADEMARK NOTICE
  1. Intellectual Property

We own all proprietary content on the Platform. This includes but is not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, logos, titles, names, and button icons (collectively “Intellectual Property”). Our Intellectual Property is protected by copyright, trademark, patent, trade secret, and other laws of the United States, as they may be amended from time to time.

  1. Severability

In the event any provision of this Agreement is held to be illegal, invalid, or unenforceable in any way, (i) the legality, validity and enforceability of the remainder of these Terms and Conditions shall not be affected thereby, (ii) said provision shall be modified to the minimum extent necessary to render it not illegal, invalid or unenforceable, and (iii) these Terms and Conditions shall continue in full force and effect as modified and shall be enforced to the greatest extent permitted by applicable laws.

  1. Indemnity

In addition to the indemnification obligations set forth in Section 16 above, You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, subcontractors, sponsors, and enterprise partners for any loss, costs, liabilities and expenses (including reasonable attorneys' fees) arising out of or relating to (i) any intentional or willful violation by You of any rights of another or harm to another caused by You or any Product(s) You make available through the Website, (ii) any inaccurate or untruthful User information or other content, provided by You or made available by third parties through the Website.

  1. Termination

We may terminate Your account and/or membership at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. In the event that Your access is suspended due to the breach of this Agreement, you acknowledge and agree that any fee(s) that You have paid will not be refunded.

  1. Notices

All notices and communications required to be made pursuant to this Agreement shall be sent to You by e-mail (the most current e-mail address associated with your account), postage prepaid (most current SSA associated with Your account) and/or via Your User Account page on our Website.

For notices and communications directed to Trejours, please use the following email address: support@trejours.com or the Contact Form.

  1. Choice of Law and Venue

The validity of this Agreement, and its construction, interpretation, and enforcement, shall be determined under, governed by, and construed in accordance with the internal laws of the state of Connecticut. You hereby agree that all actions or proceedings arising in connection with this Agreement shall be tried and determined only in the state courts located in the County of Fairfield, state of Connecticut, or, at the sole option of Trejours, in any other court in which Trejours shall initiate legal or equitable proceedings and which has subject matter jurisdiction over the matter in disagreement. You hereby expressly waive any right You may have to object to venue to the extent any proceeding is brought in accordance with this Section of this Agreement.

  1. General Conditions

This Agreement contains the entire agreement between you and the Company regarding the use of the Website/Platform and any Product(s) or service(s) obtained through such use. Unless otherwise explicitly stated, the terms and conditions included herein shall survive termination of Your account with the Website/Platform or any other type of relationship established with the Company for the purposes of renting/lending items to third parties. In addition to the provisions contained in Section 9 above, if any provision of this Agreement is modified, this shall not affect the enforceability of the remainder of the Agreement.

V. USE OF BRANDS

In order to properly provide our services and help our clients quickly find exactly what they are looking for, we use the brand names and logos of the jewelry listed. Please bear in mind that this particular use is for informational purposes only. By using our Platform, You acknowledge and agree that in respect of the jewelry listed, Trejours itself is NOT any of the following: the direct distributor, licensed importer, or authorized vendor, or a producer of any of the latter.

In addition, use of any brand on the list of available items for informational purposes shall not be deemed to construe any form of endorsement, advertisement or any other form, which might constitute breach of the applicable intellectual property laws and regulations.

VI. PRODUCTS AUTHENTICITY

Trejours offers its platform to vendors who are established professionals in the jewelry industry who have demonstrated consistent compliance with ethical practices applicable to the industry. In addition, these vendors are subject to verification that the jewelry they offer for Rent is from authentic brands and is ethically sourced, to the best of their professional knowledge, manufacturer's information, and source of origin. All the listed jewelry for Rent is made with genuine gemstones and precious metals.

VII. Frequently Asked Questions

Please also refer to our online FAQ section for general information regarding our Services.

VIII. PRIVACY POLICY

This Privacy Policy explains how Trejours (“Trejours”, “we”, or “us”) collects, protects, uses and shares information about you, when you use  www.trejours.com (the “Site”) as well as any of our services. Phrases such us “you,” “your,” and other similar expressions refers to existing customers and visitors of the Site.

COLLECTION OF INFORMATION

The categories of personal information we collect depend on the manner in which you use our services.

  1. Information you provide to us

We collect certain information you provide to us directly. The types of information we collect may include your email address, password, first name, last name, shipping address, payment information, telephone number and other information that you choose to provide ("Contact Information").

  1. Information we collect automatically when you interact with us

When you access or use our Services or otherwise transact business with us, we automatically collect information about you, including:

  1. Transaction information

We collect information about your transactions with us, including product details and the date and location of the transaction.

  1. Device and usage information

We collect information about how you access and use our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked and the page you visited before navigating to our Services.

  1. Location information

In accordance with your device permissions, we may collect information about the geolocation of your device. You may stop the collection of precise location information at any time (see Your Choices section below for details).

  1. Information collected by cookies and other tracking technologies

We, as well as third parties that provide content, advertising, or other functionality on the Services, use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see “Your Choices” below.

  1. Information we collect from other sources

We may also obtain information from other sources and combine that with information we collect from you, such as from identity verification services, mailing list providers, and data partners. For example, if you create or log into your Trejours account through a social media website, we will have access to certain information from that website, such as your name, email address, account information and friends lists, depending on what is authorized by that social media website.

  1. Information we derive or infer

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are interested in certain Products based on your browsing behavior.

USE OF INFORMATION
  1. Use for various business purposes, see described below
  1. Manage your information and accounts
  2. Provide, maintain and improve features and functionalities of our Services
  3. Send you notices, updates, security alerts and administrative messages
  4. Provide and deliver the products and services you request, process transactions and send you related information, including confirmations, product review requests, and customer service surveys
  5. Personalize and improve your experience with our Services
  6. Respond to your comments, questions, requests, and customer service inquiries
  7. Communicate with you about products, offers, promotions, rewards, and services offered by Trejours, and provide content and information we think will be of interest to you (see the Your Choices section below for information about opting out of these communications at any time
  8. Track and analyze trends, usage and activities in connection with our Services
  9. Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics Services Provided by Others section below)
  10. Ensure internal quality control
  11. Facilitate contests, sweepstakes and promotions
  12. Verify your identity, detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent or illegal activity
  13. Collect debt
  14. Identify and repair errors in our Services
  15. Enforce our terms and policies
  16. Comply with our legal and financial obligations
  17. Carry out any other purpose described to you at the time the information was collected
SHARING OF INFORMATION
  1. We share personal information in the following circumstances or as otherwise described in this privacy policy
  1. With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, debt collection, fraud prevention, marketing and advertising, analytics and customer service
  2. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process
  3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Trejours or others
  4. With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests
  5. Between and among Trejours and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
  6. With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.
  7. We DO NOT share your information with third parties for their own services and marketing purposes
  8. You can opt out at any time by contacting Trejours at admin@trejours.com
  1. Advertising and analytics services provided by others
  1. With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, debt collection, fraud prevention, marketing and advertising, analytics and customer service
  2. In response to a request for information, if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process
  3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Trejours or others
  4. With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
  5. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company
  6. Between and among Trejours and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
  7. With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.
  8. You can opt out at any time by contacting Trejours at admin@trejours.com
YOUR CHOICES
  1. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

  1. Marketing communications

You may opt out of receiving marketing emails from Trejours by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account, transactions, or our ongoing business relations.

You may opt out of receiving text messages (SMS) from Trejours by replying "stop" to any message.

YOUR PRIVACY RIGHTS
  1. In accordance with applicable law, you may have the right to:
  1. Access to/Portability of Personal Data about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Data transferred to another party.
  2. Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction.
  3. Request Deletion of your personal information, subject to certain exceptions prescribed by law.
  4. Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your Personal Data to third parties, if applicable, where such requests are permitted by law.
  5. If you would like to exercise any of these rights, contact us with a request at admin@trejours.com . We will process your request in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

  1. California Consumer Privacy Act

The CCPA requires us to disclose the following information with respect to our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet or electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you. For examples of the precise data points we collect, please see the Collection of Information section above. We collect personal data for the business or commercial purposes described in the Use of Information section above.

Trejours does not sell your personal information. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal information used for targeted advertising purposes, please contact us with this request at admin@trejours.com

In addition to the rights described above, subject to certain limitations, California consumers have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may make these requests by emailing admin@trejours.com. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, some of our products and services may no longer be available to you.

Financial Incentives. We offer various financial incentives. For example, we may provide discounts, coupons, and other benefits for customers who sign up to receive our marketing emails or join certain discount programs. When you participate in a financial incentive, we collect personal information from you, such as identifiers like your name and email address and commercial information like your purchase history. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive at any time by contacting us at admin@trejours.com In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is the value of the offer or discount presented to you.

Shine the light. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.

  1. Data retention

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

  1. Changes to our privacy policy

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

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